Return & Refund Policy

7-Day Return Window

We accept returns within 7 days of delivery, provided items are unworn, unwashed, unaltered, and returned with all original tags and packaging intact.

Non-Returnable Items

• Innerwear, lingerie, and swimwear (for hygiene reasons)
• Items marked as “Final Sale” or “Non-Returnable” at the time of purchase
• Customised or altered garments
• Items that have been worn, washed, or damaged after delivery
• Accessories such as jewellery and hair accessories

How to Initiate a Return

1. Contact us within 7 days of delivery at info@outdooronline.in or +91 80755 56572 with your order number and reason for return.
2. Our team will review your request and confirm eligibility within 1–2 business days.
3. Pack the item securely with all original tags and packaging.
4. Ship the item to our store address or arrange a pickup (availability may vary by location).

Refunds

Once we receive and inspect the returned item, your refund will be processed within 5–7 business days. Refunds are credited to your original payment method. Cash-on-delivery orders are refunded via bank transfer or store credit.

Exchange

We offer exchanges for a different size or colour, subject to availability. If the desired item is unavailable, a full refund will be issued.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos. We will arrange a replacement or full refund at no cost to you.