Legal & Policies
Terms & Conditions
Last updated: September 2026 · The Outdoor (Shihab Thangal Road, Panampilly Nagar, Kochi, Kerala)
SLOT BOOKING – TERMS & CONDITIONS
These Terms & Conditions govern the reservation, booking, fee payment, and operational use of all retail slots, exhibition counters, promotional spaces, and display areas provided by THE OUTDOOR.
1Slot Booking & Confirmation
- 1.1 A slot shall be considered booked only upon receipt of the required booking amount/full payment and confirmation from THE OUTDOOR.
- 1.2 A tentative enquiry or verbal confirmation shall not constitute a confirmed booking.
- 1.3 THE OUTDOOR reserves the right to accept or reject any booking request at its discretion.
2Booking Charges & Payment
- 2.1 The applicable slot booking fee shall be communicated to the customer/brand prior to confirmation.
- 2.2 The booking amount must be paid within the stipulated time communicated by THE OUTDOOR.
- 2.3 The slot shall not be reserved until the required payment has been received and acknowledged by THE OUTDOOR.
- 2.4 Any applicable GST or other statutory charges shall be payable in addition to the booking fee, unless specifically stated otherwise.
3Cancellation & Rescheduling
- 3.1 Once a slot is confirmed, cancellation shall be subject to the cancellation policy communicated at the time of booking.
- 3.2 Any request for rescheduling must be made in writing and shall be subject to slot availability and approval by THE OUTDOOR.
- 3.3 Rescheduling shall not be treated as automatically approved merely because a request has been submitted.
- 3.4 Where cancellation or rescheduling is requested within the applicable restricted period, the booking amount may be non-refundable.
4No-Show / Late Arrival
- 4.1 The customer/brand must arrive and complete the required setup within the allotted time.
- 4.2 Failure to attend the booked slot without prior notice shall be treated as a no-show.
- 4.3 In case of a no-show, THE OUTDOOR shall have the right to release the slot and retain the booking amount.
- 4.4 Late arrival shall not automatically extend the booking period. The slot shall end at the originally scheduled time unless THE OUTDOOR expressly approves an extension.
5Slot Duration
- 5.1 The booking shall be valid only for the date and time specifically confirmed by THE OUTDOOR.
- 5.2 The customer/brand shall vacate the designated space immediately upon expiry of the booked slot.
- 5.3 Any extension of the slot shall be subject to availability and additional charges, if applicable.
6Use of Space
- 6.1 The booked space shall be used only for the purpose declared at the time of booking and approved by THE OUTDOOR.
- 6.2 The customer/brand shall not sub-license, transfer, assign or allow any third party to use the booked slot without prior written approval from THE OUTDOOR.
- 6.3 No activity that is illegal, hazardous, offensive, disruptive or likely to damage the reputation or property of THE OUTDOOR shall be permitted.
7Products, Materials & Display
- 7.1 The customer/brand shall be solely responsible for all products, merchandise, display materials, equipment and other items brought into the premises.
- 7.2 THE OUTDOOR reserves the right to refuse or remove any product, material or display that does not meet its standards or that is considered unsuitable for the premises.
- 7.3 The customer/brand shall not alter, damage, drill, nail, paint or otherwise modify the premises, furniture, fixtures, walls or other property of THE OUTDOOR without prior written approval.
8Damage & Liability
- 8.1 The customer/brand shall be responsible for any loss or damage caused to the premises, furniture, fixtures, equipment or property of THE OUTDOOR by the customer/brand, its employees, representatives, contractors, customers or guests.
- 8.2 Any repair, replacement or restoration cost arising from such damage shall be borne by the customer/brand.
- 8.3 THE OUTDOOR shall not be responsible for loss, theft or damage to products, personal belongings, equipment or materials brought by the customer/brand.
9Compliance & Responsibility
- 9.1 The customer/brand shall comply with all applicable laws, rules, regulations and statutory requirements relating to its products, services, sales and activities.
- 9.2 The customer/brand shall be solely responsible for the quality, authenticity, pricing, warranties, customer service and after-sales obligations relating to its products or services.
- 9.3 Any required licences, registrations, permissions or approvals shall be obtained and maintained by the customer/brand at its own cost.
10Marketing & Branding
- 10.1 Any use of THE OUTDOOR's name, logo, photographs, branding or promotional material shall require prior approval.
- 10.2 The customer/brand shall not represent itself as an owner, partner, employee or authorised representative of THE OUTDOOR beyond the scope of the approved booking.
- 10.3 Any promotional activity connected with the premises shall be subject to the prior approval of THE OUTDOOR.
11Conduct & House Rules
- 11.1 The customer/brand and its representatives shall maintain professional conduct throughout the booking period.
- 11.2 The customer/brand shall comply with all reasonable operational, safety and house rules communicated by THE OUTDOOR.
- 11.3 THE OUTDOOR reserves the right to immediately stop any activity that violates these terms or creates a safety, operational or reputational concern.
12Termination / Cancellation by THE OUTDOOR
- 12.1 THE OUTDOOR may cancel or terminate a booking where the customer/brand breaches these terms, provides incorrect information, fails to make payment, engages in prohibited activity or creates a risk to the premises, customers or THE OUTDOOR.
- 12.2 In such circumstances, THE OUTDOOR may retain the booking amount to the extent permitted under the applicable cancellation policy and may recover any additional losses or damages caused by the breach.
13Force Majeure
- 13.1 THE OUTDOOR shall not be liable for failure or delay in providing the booked slot where such failure is caused by circumstances beyond its reasonable control, including natural disasters, fire, government restrictions, strikes, civil unrest, pandemics or other force majeure events.
- 13.2 In such circumstances, THE OUTDOOR may offer an alternative date or such other resolution as may be reasonably available.
14Indemnity
- 14.1 The customer/brand shall indemnify and hold harmless THE OUTDOOR, its owners, employees, representatives and agents from claims, losses, damages, penalties, costs and expenses arising from the customer's/brand's products, activities, negligence, misconduct, breach of these terms or violation of applicable laws.
15Dispute Resolution & Jurisdiction
- 15.1 Any dispute arising in connection with the booking shall first be attempted to be resolved amicably between the parties.
- 15.2 If the dispute cannot be resolved amicably, it shall be subject to the applicable laws of India.
- 15.3 Subject to any applicable dispute-resolution mechanism, the courts at Ernakulam, Kerala shall have exclusive jurisdiction.
16Acceptance of Terms
- 16.1 Payment of the booking amount and/or confirmation of the slot shall constitute acceptance of these Terms & Conditions.
- 16.2 By confirming the booking, the customer/brand acknowledges that it has read, understood and agreed to comply with these Terms & Conditions and any additional written instructions issued by THE OUTDOOR.
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Questions or Clarifications?
If you have any questions regarding our Product Terms or Slot Booking Terms, please contact our legal and support team:
Shihab Thangal Road, Panampilly Nagar, Kochi, Ernakulam, Kerala – 682036